Ruban Memorial Hospital (“Ruban”, “Hospital”, “we”, “our” or “us”) is committed to protecting the privacy and confidentiality of individuals who interact with us.
This Privacy Policy explains how we collect, use, store, process, disclose and protect personal information when you visit our website, https://www.rubanhospitals.com, communicate with us digitally, request appointments, enquire about healthcare services, or otherwise interact with the Hospital.
We recognise that healthcare information is particularly sensitive and take appropriate measures to safeguard personal and medical information in accordance with applicable Indian laws.
This Privacy Policy applies to:
This Policy should be read alongside applicable patient consent forms, treatment documentation and other Hospital policies.
Depending on your interaction with us, we may collect the following categories of information:
A. Personal Information
B. Medical and Health Information
C. Website and Technical Information
D. Communication and Transaction Information
Information may be collected through:
We may use personal information for the following purposes:
Where required by applicable law, we obtain appropriate consent before collecting or processing personal information.
By voluntarily submitting information through our website, enquiry forms or communication channels, you acknowledge that the information may be processed for the purposes explained in this Policy, subject to applicable consent requirements.
You may withdraw consent for consent-based processing by contacting us. Withdrawal may affect our ability to provide certain services where the information is necessary for their delivery or where continued processing is legally required.
Withdrawal of consent does not affect processing lawfully undertaken before the withdrawal.
Ruban Memorial Hospital does not disclose personal information indiscriminately.
We may share information, where appropriate and legally permitted, with:
We seek to ensure that service providers handling personal information are subject to appropriate confidentiality and security obligations.
Medical and health information is handled with appropriate confidentiality and access restrictions.
Access to patient information is limited to authorised personnel and other permitted recipients who require such information for legitimate healthcare, operational or legal purposes.
Patients are advised not to share medical reports or sensitive health information through unsecured or unofficial communication channels.
Our website may use cookies and similar technologies to:
You may manage or disable cookies through your browser settings. Certain website features may not function properly if cookies are disabled.
Third-party services integrated into our website may use their own cookies and technologies, subject to their respective privacy policies.
Ruban Memorial Hospital implements reasonable technical, organisational and administrative safeguards to protect personal information against:
Security measures may include access controls, authentication mechanisms, confidentiality obligations, secure systems and appropriate data protection practices.
While we strive to protect information, no digital transmission or storage system can be guaranteed to be completely secure.
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, provide healthcare services, maintain medical records, comply with applicable laws and regulations, resolve disputes and protect legitimate interests.
Medical records and other healthcare documentation may be retained for periods prescribed by applicable laws, regulatory requirements and Hospital record-retention policies.
Where information is no longer required, we take appropriate steps to delete, anonymise or securely dispose of it, subject to applicable retention obligations.
Subject to applicable laws, individuals may have the right to:
Certain information may not be deleted where retention is necessary for medical, legal, regulatory or other lawful purposes.
Our website may contain links to third-party websites, applications or services.
Ruban Memorial Hospital does not control the privacy practices, content or security of such third-party platforms.
We recommend reviewing the privacy policies of external websites before sharing personal information with them.
Where personal information relating to children is collected or processed, we take appropriate measures in accordance with applicable laws.
Consent and other safeguards required under applicable law will be followed, including requirements relating to parents or lawful guardians, wherever applicable.
We may communicate with you through telephone, SMS, email, WhatsApp or other permitted channels regarding:
You may request to opt out of promotional communications. Essential service-related communications may continue where necessary for healthcare delivery or legal compliance.
Ruban Memorial Hospital reserves the right to update or modify this Privacy Policy from time to time.
Any revised Policy will be published on our official website with an updated “Last Updated” date.
We encourage visitors and patients to periodically review this page.
For questions, requests, complaints or concerns regarding this Privacy Policy or the processing of personal information, you may contact:
Privacy / Grievance Contact
Ruban Memorial Hospital
Patliputra Colony, Patna, Bihar, India
Email: info@ruban.org.in
Telephone: 0612 350 3100
Website: https://www.rubanhospitals.com
We will endeavour to review and address legitimate privacy-related requests and grievances within the timelines prescribed by applicable law.
Ruban Memorial Hospital
Committed to patient confidentiality, responsible information handling and trusted healthcare.
+916123503100
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